Frequently asked questions.

NutraMate is an enterprise-grade Agentic AI platform built to automate complex Canadian pharmacy workflows. Natively integrated with TELUS Kroll and PropelRx, NutraMate handles bespoke deployments for high-volume central fill, long-term care, and banner networks, providing 99%+ accuracy and strict privacy compliance.

Yes. NutraMate is built for high-volume environments and keeps the same pace as the queue grows, staging each order in under a minute. The small share it cannot complete with confidence is flagged for a pharmacist rather than guessed at.

We don't store PHI/PII in our server.Patient privacy (PHI/PII) is non-negotiable. Our platform is engineered to meet rigorous compliance frameworks, including HIPAA, PIPEDA, and PHIPA, guaranteeing that sensitive health information is handled with the utmost security and legal compliance.

We offer a seamless, rapid installation process. To guarantee a successful launch, our dedicated team provides comprehensive end-to-end support, guiding you through onboarding, training, and daily operation.

We offer continuous support via phone and our in-platform messaging system. Additionally, we provide regular updates and proactive monitoring to ensure ongoing optimal performance.